What does Yonder Digital Group do?
Yonder Digital Group is a leading provider of technology, call centre and telecommunication services that facilitates real-time sales and customer service for companies doing business on the Internet. We are an Application Service Provider, or ASP, and we offer our proprietary real-time interaction technology as an outsourced service to our customers. As an ASP, we collect information on behalf of our customers. We also collect information on our own website. Our methods for collection and use of information depend on whether the user logs directly onto our website (a “Yonder Digital Group User”) or accesses our service on one of our customer’s sites (an “ASP User”).
What information do we collect from Yonder Digital Group Users?
When the online customer service begins, Yonder Digital Group Users are asked to enter their names in whatever format or detail they prefer. During the process, Yonder Digital Group Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these processes. After the chat, we ask Yonder Digital Group Users from time to time to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).
Yonder Digital Group Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, Yonder Digital Group Users are asked to provide the following identifiable information: email address, URL of their site and a description of the issue. Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.
We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.
We do not knowingly collect any information from anyone under 18 years of age. The exit surveys ask Yonder Digital Group Users to enter their age so that we may refuse to accept any information that has been submitted by anyone under 18.
How does Yonder Digital Group use information it collects from Yonder Digital Group Users and will Yonder Digital Group disclose such information to outside parties?
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A Yonder Digital Group User’s information, including personally identifiable information, will not be shared with anyone. We do not sell, trade or rent the personal information that Yonder Digital Group Users provide.
What information do we collect from ASP Users?
When the online customer service chat first begins, ASP Users may be asked to enter their names or other personal information to facilitate service. By providing such personal information, ASP User consents to Yonder Digital Group collecting and processing such personal information on behalf of itself or its customers. Also, during the chat, ASP Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, our customers may ask ASP Users to fill out an exit survey in order to obtain valuable feedback. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level). The surveys vary by customer so that our customers may obtain feedback specific to their website and business, as well as feedback regarding our service.
We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, ASP User consents to such logging and processing of IP address.
We do not knowingly collect any information from anyone under 18 years of age. The exit surveys ask ASP Users to enter their age so that our clients may refuse to accept any information that has been submitted by anyone under 18.
How does Yonder Digital Group use information it collects from ASP Users and will Yonder Digital Group disclose such information to outside parties?
We access the information we collect for certain purposes including, but not limited to, the following: to provide maintenance, support or professional services to our customers, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes.
We do not sell, trade or rent the personally identifiable information that ASP Users provide.
How does Yonder Digital Group protect user information?
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We offer secure sessions for chats at our clients’ option so that data passed between users and operators cannot be decrypted. To achieve this level of security, we use Secure Socket Layer (SSL) encryption that encodes information as it is being sent over the Internet between the user and the operator. All chats and user data are maintained and archived on secure servers. Access to stored data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location.
What about “cookies”
Yonder Digital Group gives users options wherever necessary and practical. Such choices include opting not to engage in chat sessions and opting not to provide identifiable information during chat sessions.
We are committed to protecting the privacy of the users of our service. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their websites and businesses.
Correcting and Updating Personal Information
If any of the personal information that you provided to us changes or is incorrect, please email with your new, correct information.
In the event that someone buys or acquires us or substantially all of our assets, our information about you and your use of our services will likely be one of the acquired assets.
Tell us what you think
We recommend that you review this policy periodically, as we may update it from time to time.