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Recent articles

Reactive Vs Proactive Customer Service. Which Is Best?

CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when it comes to providing excellent customer service, there are some key factors that businesses need to take into consideration

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Yonder News

The Importance of Contactability for Retailers

New video from Retail expert Yonder Digital Group reveals data on the importance of customer contactability through effective technology deployment

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World News

Out of hours shoppers suffering from neglect

Online retailers neglecting out of hours shoppers.

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Yonder News

Customer experience trumps price

Yonder research reveals that great customer experience matters more than price.

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Yonder News

UK’s best performing retailers for customer service

Yonder research reveals UK retailer with best contactability.

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Yonder News

Out of touch, out of (their) mind

British businesses failing to provide customers with ways to get in touch at the risk of losing their custom

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Yonder News

Online Retailers in the Dark about ‘Vampire’ Shoppers

Yonder Digital Group researches the most active hours of online shopping and the support that retailers offer (or don’t)

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Yonder News

Yonder Digital Group provides new Fundraising Preference Service telephone support

The Fundraising Regulator has appointed Yonder Digital Group to provide supportive telephone services to new FPS (more…)

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Yonder News

Yonder Digital Group delivers top-class Member Engagement

Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in England and Wales appoints Yonder Digital Group to drive engagement and loyalty

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Yonder News

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