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ARE UK BUSINESSES UNDERESTIMATING THE IMPORTANCE OF CX?

Despite the opportunities online retail offers, and the stiff competition springing up as a result, many UK businesses are failing to provide customers with ways to keep in touch.

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Yonder News

BLOG POST

HUMAN TOUCH AND AI: THE PERFECT CX MIX

In this blog post, we offer our perspective on Artificial Intelligence as a customer service tool, based on latest research and our experience as a customer contact solutions provider.

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Yonder News

The silent treatment: how UK businesses are giving consumers the brush off

With eCommerce sales rising to account for one-tenth of total retail sales worldwide this year, one might expect businesses to be falling over themselves to gain their share of customers’ wallets. Yet, despite the opportunities online retail offers, many UK businesses are failing to provide customers with ways to keep in touch…

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Yonder News

Think positive! Customer experience negativity is a myth

New research banishes the widely-held view that consumers are more prone to sharing negative experiences among their friends and family via word of mouth, and also on social media. In fact, customer experience negativity is less widespread than positivity!

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Yonder News

M&S tops Yonder Digital Group customer contactability poll

Marks and Spencer, JD Sports and John Lewis are among the retailers most successfully deploying contact technology and channels.

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Yonder News

Customers Sharing The Love About Positive Experiences

Over 80% of customers tell friends and family about their positive experiences with a company, finds new research commissioned by Yonder Digital Group. The research found that consumers are just as likely to share a good experience as a bad one…

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Yonder News

AI vs. Humans: where are contact centres headed?

Market disruption continues to be a relevant phenomenon, as companies fail to innovate to a sufficient level to stay afloat. In particular, household brands in the retail sector continue to suffer from the effects of online shopping and changing habits within their consumer base. In this turbulent landscape, a differentiator that brands should focus on is customer service.

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Yonder News

Reactive Vs Proactive Customer Service. Which Is Best?

CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when it comes to providing excellent customer service, there are some key factors that businesses need to take into consideration

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Yonder News

The Importance of Contactability for Retailers

New video from Retail expert Yonder Digital Group reveals data on the importance of customer contactability through effective technology deployment

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World News

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