Our brand immersed super agents have the confidence provided by an omni-channel single view of the customer and are able to balance risk and experience effortlessly. This allows us to robustly measure and analyse performance and quality data across multiple touch points and maximise your ROI on every customer engagement. And though our agents hail from different backgrounds, we are all cut from the same fabric and bound by a common focus — to deliver great customer experiences through outsourced contact centres that drive business growth for our clients.
The Yonder Digital Group is an amalgamation of the best customer service outsourcers, software developers, marketing consultants and business strategists in the business. The coming together of these entities has resulted in an enviable client list, unrivalled CX platform, established outsourced contact centre and a wealth of experience solving complex customer management problems for some of the world’s leading brands. We are dedicated to helping organisations not just improve their customers’ relationships but to transform their businesses around them.
Established UK outsourced customer management provider since 2000
Two operational contact centres in Bristol and Ipswich providing 1000+ seats
Intelligent, knowledge led solutions supported by full operational delivery
Omni-channel, multi-lingual, 24/7/365 with a blend of bureau and dedicated advisor resource
Leading edge technology, data analytics, tools and insight
Holistic approach to talent retention and people development
Market leading CX software developed in-house and used by organisations worldwide