Intelligent, insightful and intuitive

Outsourced Contact Centre Services

Taking your customer experience to the next level

Omni-channel Outsourced Customer Service and Sales

Our teams of technology empowered contact centre advisors combine experience and intelligence with cutting-edge digital tools to drive increased revenues, reductions in operational costs and measurable improvements to customer satisfaction, retention and loyalty for our clients.

We boast two established UK contact centres in Bristol and Ipswich with the most advanced telephony systems and our globally renowned unified customer service software, conceptualised and developed in-house. This enables us to deliver an end to end customer journey through innovative omni-channel services and provide insights into market changes to our clients, giving them the competitive edge.

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Some of our happy clients

Yonder consistently delivers measurable results; driving increased revenues and reduced operational costs for our clients

Evolutionary customer experience solutions with remarkable ROI

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84%

of customers stay more loyal and increase business with companies who offer a choice of ways of getting in touch with them

Source: Fieldwork carried out by MindMetre Research
80%

of businesses say their current systems won’t meet future customer service needs

Source: Dimension Data's Global Contact Centre Benchmarking Report
60%

of 25-34 year olds will post on social media following a memorable (good or bad) experience with a company

Source: Fieldwork carried out by MindMetre Research

Our contact centre advisors are brand and tech intelligent

Hand-picked for being the best in the business, our teams of contact centre specialists work together seamlessly to deliver exceptional customer experiences. Using cutting-edge technologies, each area of expertise interacts with the others to create a holistic solution.


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